Santa’s Frequently Asked Questions

Questions Answers
Will our tickets be mailed to us?
No. Just bring your emailed reservation confirmation with you to the Campo Depot. Your tickets will be waiting for you there.
Why didn’t we get our emailed confirmation?
Santa uses an Automatic Elf to email your confirmations. You MUST enter your email address correctly for this to work. Santa may know where you live, but his Elf doesn’t!
If you’ve been naughty and entered a bogus address on your order form, please send an address that will work to
Santa and he will instruct his Chief Email Elf to try again.
My email address is correct, but I still didn’t get a confirmation?
Double-check your email spam folder and ensure you do allow email from Santa ( Alternatively, you can check in at the Campo Depot on the date/time of your excursion and request your tickets by name. You should also
What time should we be at the Campo Depot?
Santa doesn’t want to see you miss his train, so plan on
being at the Campo Depot at least 45-minutes before your departure time, especially if you haven’t been to Campo before.
How long is the ride?
Plan on about 90-minutes for the ride, but it may take
longer for Santa to see all the kids and have his photo taken with them. The train should be back in Campo less than two-hours after your departure.
But how do we find the Campo Depot?
Here’s a map link to the Depot on Google Maps.
We also offer directions on our site.
Should the kids wear pjs?
Sure, just make sure they’re dressed warmly!
We purchased our tickets at different times. Will we be able to sit together?
This shouldn’t be a problem. Just make sure you’re all together before you board the train.
What happens if it rains?
Santa will run these trips regardless of the weather. Rain, snow, it doesn’t matter, the trains will run.
All windows in the passenger cars are covered (no open windows) and you may wait in your automobiles until boarding time if necessary. Sorry, no weather-related refunds or reschedules.
What if we get hungry?
The Depot Gift Shop has light snacks for sale. You
may also bring a picnic dinner with you to eat on the train if you’d like.
Can we return our tickets?
All sales are final and there are NO REFUNDS. However, we understand that unplanned emergencies arise from time and time and could interfere with your plans to ride a train with us. If you give us at least 30 (thirty) days advanced notice, we will be happy to:

  • Accommodate one reschedule of your visit, subject to availability, to an equal or lower priced trip. The cost difference between the price paid and a lower priced substitution will not be refunded.
  • You may substitute another party(s) in your place.


Can we become a member of the Museum to qualify for early ticket purchase?
Yes. Santa and the Museum hopes that you will become active members and volunteer in the future to help the Museum with their programs.  For more information, please visit the Become a Member page and the Volunteer page on our website.
When can we reserve seats for next year?
Check the Museum’s Web Site in July for scheduling and reservation information.
Also note that Museum volunteers and members receive advance notice of special excursions. Santa recommends joining the Museum to get
a jump on next year’s trip.